WE REMIND YOU THAT YOU ARE THE ONE IN CHARGE OF GIVING SUPPORT TO YOUR CLIENTS. (no matter the branding)
Our channels are not in our control, but be sure that the buffering issue isn’t coming from our end, rather from our source.
In the reseller panel (left side panel) you get access to our network utilization and online/offline channels.
If you get a massive amount of complaints, talk to us.