Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system.
To experience the NWGroup as smoothly as possible don't use Wifi nor any type of extended system, for best result, use Wire Ethernet Cable only to your device.
- Log out of the app
- If possible on your device (eg Firestick, Android TV) clear the app cache and storage.
- Turn off your device
- Turn off your router and leave for one minute
- Turn back on, Login & try to load the content.
- Enable HW Acceleration in-app (Smarters, LTQ, etc)
Please be aware that you must get a minimum of 25Mbit bandwidth in order to use our service without interruptions.
If you're getting speeds higher than 20Mbit, and you're having difficulties, please take a screenshot of the whole screen and contact us with the screenshot with information.