I gave a client of mine a trial account and he decided to purchase a package when I upgraded him to a subscriber and now his account isn’t working.
I see a red dot next to his name so am I doing something wrong?
No.
Once you upgrade an account from a trial to a subscription account, there’s a waiting time of about 5 minutes till it gets activated.
You only need to wait, and it will get activated. You’ll see a green dot once it's activated.