Subscription not working and is showing a red dot

I gave a client of mine a trial account and he decided to purchase a package when I upgraded him to a subscriber and now his account isn’t working.

I see a red dot next to his name so am I doing something wrong? 

 

No.


Once you upgrade an account from a trial to a subscription account, there’s a waiting time of about 5 minutes till it gets activated.

You only need to wait, and it will get activated. You’ll see a green dot once it's activated.

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